H&S Real Estate, jo ke UAE ka aik numaya aur award-winning idara hai, ab Pakistan mein apne operations ko tezi se phaila raha hai.
Karachi mein Emaar Panorama ki kamyab launching ke baad, company ko ab aik mazboot leadership ki talash hai jo unke lead generation operations ko lead kar sakay.
Yeh position un logo ke liye design ki gayi hai jo call center management mein wasee tajurba rakhte hain aur international markets, khusoosan UAE real estate sector ko samajhte hain.
Job Summary
Head of Call Center ke taur par aap Karachi office mein telesales aur lead generation ki puri team ko set up karne aur unhe lead karne ke zimmedar honge.
Aap ka asal maqsad UAE based projects ke liye qualified leads generate karna aur unhe sales team tak muntaqil karna hoga.
Yeh aik Director level ki position hai jahan aap ko operational excellence ke sath sath business growth par bhi focus karna hoga taake company ke ambitious targets hasil kiye ja saken.
Key Responsibilities
Leadership & Strategy: Call center ki strategy tayaar karna aur team ke liye aise KPIs set karna jo conversion rates ko maximize kar saken.
Operations Management: Workflows, scripts, aur communication standards tayaar karna taake har client interaction professional aur results-driven ho.
CRM & Data: CRM systems (Salesforce/Zoho/HubSpot) ko manage karna aur daily performance dashboards ke zariye data ka tajziya karna.
Performance Coaching: Tele-sales agents ko train karna aur unhe UAE real estate market ke dynamics ke mutabiq coach karna.
Global Coordination: Pakistan office aur UAE sales team ke darmiyan behtareen rabta banaye rakhna taake lead handover ka process seamless rahe.
Quality Assurance: Call recordings ko monitor karna aur customer experience ko behtar banane ke liye scripts ko waqtan-fawaqtan update karna.
Experience & Qualifications
Education: Bachelor’s degree (Business ya Marketing mein), jabke Master’s degree rakhne walon ko tarjeeh di jayegi.
Experience: Call center management mein 8 se 10 saal ka tajurba, jis mein kam az kam 3 se 5 saal real estate lead generation mein kaam kiya ho.
Market Knowledge: UAE real estate market aur wahan ke marketing standards ki gehri samajh hona zaroori hai.
Track Record: Pehle se call center operations ko scale up karne ya set up karne ka sabit shuda tajurba.
Skills
Communication: English language par mukammal aboor (Arabic aik izafi khoobi hogi).
Technical Skills: CRM platforms aur call tracking tools ko handle karne ki maharat.
Analytical Skills: Data se actionable insights nikalne aur market trends ko samajhne ki salahiyat.
Leadership: Team ko mushkil waqt mein motivate karne aur pressure mein behtar faislay karne ki qabiliyat.
Salary & Location
Location: Karachi, Sindh, Pakistan.
Salary: Market-competitive salary jo aapke experience aur certifications ke mutabiq hogi, sath hi performance-based bonuses aur incentives bhi diye jayenge.
Apply Now
H&S Real Estate aap ko aik global environment mein kaam karne ka mauqa de raha hai jahan aap UAE ke top-tier projects par kaam karenge.
Agar aap ke paas leadership skills hain aur aap real estate industry mein apna naam banana chahte hain, to yeh position aap ke liye hi hai.
Conclusion
International real estate market mein kaam karna hamesha se aik challenge raha hai, lekin H&S jaise brand ke sath yeh safar kafi rewarding ho sakta hai.
Agar aap ko lagta hai ke aap aik puri team ko zero se khara kar sakte hain aur unhe UAE ke standards ke mutabiq train kar sakte hain, to is career move mein dair na karein. Karachi mein reh kar Dubai ke property market ko lead karna waqayi aik bara mauqa hai.
----In English
H&S Real Estate, one of the UAE’s leading and award-winning firms, is rapidly expanding its operations in Pakistan.
After the successful launch of Emaar Panorama in Karachi, the company is now searching for strong leadership to head up their lead generation operations.
This role is made for people with extensive experience in call center management who also understand international markets—especially the UAE real estate sector.
Job Summary
As Head of Call Center, you'll be responsible for building and leading the entire telesales and lead generation team at the Karachi office.
Your main goal is to generate qualified leads for UAE-based projects and hand them over to the sales team.
It’s a director-level position, so you’ll be expected to deliver operational excellence while driving business growth to help the company reach its ambitious targets.
Key Responsibilities
Leadership & Strategy: Develop call center strategies and set KPIs for your team that maximize conversion rates.
Operations Management: Create workflows, scripts, and communication standards to make sure every client interaction is professional and results-driven.
CRM & Data: Manage CRM systems (Salesforce/Zoho/HubSpot) and analyze data daily using performance dashboards.
Performance Coaching: Train telesales agents and coach them according to the dynamics of the UAE real estate market.
Global Coordination: Maintain excellent coordination between the Pakistan office and the UAE sales team to keep the lead handover process seamless.
Quality Assurance: Monitor call recordings and regularly update scripts to enhance customer experience.
Experience & Qualifications
Education: Bachelor’s degree in Business or Marketing is required. Preference will be given to those with a Master’s degree.
Experience: 8-10 years in call center management, including at least 3-5 years in real estate lead generation.
Market Knowledge: Deep understanding of the UAE real estate market and its marketing standards is essential.
Track Record: Proven experience in scaling or setting up call center operations.
Skills
Communication: Full command of the English language (Arabic is a plus).
Technical Skills: Proficiency in CRM platforms and call tracking tools.
Analytical Skills: Ability to get actionable insights from data and understand market trends.
Leadership: Strong skills in motivating a team during tough times and making good decisions under pressure.
Salary & Location
Location: Karachi, Sindh, Pakistan.
Salary: Market-competitive salary based on your experience and certifications, plus performance-based bonuses and incentives.
Apply Now
H&S Real Estate offers you a chance to work in a global environment with top-tier UAE projects.
If you have the leadership skills and want to make a name for yourself in real estate, this position is for you.
Conclusion
Working in the international real estate market has always been a challenge, but with a brand like H&S, it can be a truly rewarding journey.
If you believe you can build a team from scratch and train them according to UAE standards, don’t wait. Leading Dubai’s property market while based in Karachi is a big opportunity.
