Join the UNOPS Team as a Call Centre Assistant in Islamabad

Agar aap humanitarian sector mein apna career start karna chahte hain aur logon ki madad karne ka jazba rakhte hain, toh UNOPS aapke liye ek behtareen moqa laya hai. 

Islamabad mein UNHCR Humanitarian Helpline Project ke liye Call Centre Assistant ki zaroorat hai. Yeh role un logon ke liye perfect hai jo behtareen communication skills rakhte hain aur mushkil waqt mein logon ko sahi rasta dikhane ki salahiyat rakhte hain. 

Is job mein aapko na sirf professional environment milega balkay aapko un logon ki awaz banne ka mauka milega jinhein madad ki sakht zaroorat hoti hai.

Job Summary

Is position ka asal maqsad helpline ke zariye logon ki calls attend karna aur unhein zaroori maloomat faram karna hai. 

Aapko inbound aur outbound calls handle karni hongi, data entry karni hogi aur urgent masail ko apne supervisor tak pohnchana hoga. 

Yeh helpline haftay ke saat din subah 8 se raat 8 bajay tak kaam karti hai, isliye shift timings operational zaroorat ke mutabiq badli ja sakti hain.

Key Responsibilities

Rozana ki bunyaad par calls sunna aur calls karna (Inbound/Outbound).

Callers ko sahi aur mukammal information faraham karna.

Data ko system mein bilkul accurate tariqay se enter karna.

Distressing ya pareshan kun calls ko professionally aur sabar se handle karna.

Sensitive cases aur urgent masail ko foran supervisor ko report karna.

Meeting aur training sessions mein shirkat karna taake kaam ki quality behtar ho sakay.

Data protection aur confidentiality ke usoolon par sakhti se amal karna.

Experience & Qualifications

Education: Agar aapne Intermediate (Secondary School) kiya hai toh 4 saal ka experience lazmi hai. Agar aapke paas Bachelor’s degree hai, toh fresh candidates bhi apply kar sakte hain.

Experience: Call centre mein kaam karne ka tajurba ya humanitarian field mein kaam karne ka experience rakhne walon ko tarjih di jayegi.

Language: Urdu aur English par mukammal aboor hona chahiye. Pashtu aur Dari zaban janna is job ke liye bohat zaroori hai.

Skills

• Behtareen listening aur communication skills.
• Empathy (hamdardi) ke sath baat karne ki salahiyat.
• English mein clear aur mukhtasir notes likhne ki skill.
• Google Suite (Docs, Sheets) ka basic knowledge.
• Pressure mein kaam karne aur sensitive situation ko handle karne ki ability.

Salary & Location

Location: Islamabad, Pakistan.

Salary: Market ke mutabiq attractive salary package aur UN standards ke mutabiq benefits diye jayenge.

Job Details at a Glance

Category	Details
Seniority Level	Not Applicable
Employment Type	Full-time
Job Function	Administrative
Industries	Non-profit Organizations

Apply Now

Agar aapko lagta hai ke aap is role ke liye bilkul fit hain, toh dair mat karein. UNOPS ki official website par ja kar is position ke liye jald az jald apply karein. Application process online hai aur sirf short-listed candidates ko hi interview ke liye bulaya jayega.

       Apply Now       

Conclusion

Dekhein, aisi jobs roz roz nahi aati jahan kaam ke sath sath sawab aur izzat dono milein. Agar aapki English aur regional languages achi hain, toh yeh aapka career chamka sakti hai. Himmat karein aur aaj hi apply karein, kya pata yeh agla step aapki zindagi badal de!

---In English

If you want to start your career in the humanitarian sector and you’ve got a passion for helping people, UNOPS is offering an amazing opportunity.

UNHCR Humanitarian Helpline Project in Islamabad needs a Call Centre Assistant. This role is ideal for those who have great communication skills and can guide people through tough times.

In this job, you’ll work in a professional environment, but more than that, you get to be the voice for people who desperately need help.

Job Summary

The main focus of this position is to answer calls through the helpline and provide necessary information.

You'll handle both inbound and outbound calls, do data entry, and relay urgent issues to your supervisor.

The helpline operates seven days a week from 8am to 8pm, so shift timings can change depending on operational needs.

Key Responsibilities

Listen to and make calls (Inbound/Outbound) daily.

Give callers complete and accurate information.

Enter data into the system with absolute accuracy.

Handle distressing or challenging calls professionally and patiently.

Report sensitive cases and urgent issues to your supervisor immediately.

Participate in meetings and training sessions to improve work quality.

Strictly follow data protection and confidentiality principles.

Experience & Qualifications

Education: If you’ve done Intermediate (Secondary School), you need 4 years of experience. If you have a Bachelor’s degree, fresh candidates can apply too.

Experience: Priority will be given to candidates with call center experience or previous work in the humanitarian field.

Language: Good command of Urdu and English is a must. Knowing Pashtu and Dari is essential for this job.

Skills

• Excellent listening and communication skills.
• Ability to speak with empathy.
• Skill in writing clear and concise notes in English.
• Basic knowledge of Google Suite (Docs, Sheets).
• Ability to work under pressure and handle sensitive situations.

Salary & Location

Location: Islamabad, Pakistan.

Salary: Attractive, market-based salary package and benefits according to UN standards.

Job Details at a Glance

Category	Details
Seniority Level	Not Applicable
Employment Type	Full-time
Job Function	Administrative
Industries	Non-profit Organizations

Apply Now

If you think you’re perfect for this role, don’t wait. Go to the UNOPS official website and apply as soon as you can. The process is online, and only shortlisted candidates will be invited for an interview.

       Apply Now       

Conclusion

Honestly, jobs like this don’t come around every day, where you get both respect and the reward for doing good work. 

If your English and regional languages are strong, this could boost your career. Take the leap and apply today—who knows, maybe this is the step that changes your life!