CommunityCX (CCX) is a purpose-driven technology organization that helps government and nonprofit agencies serve marginalized communities.
From essential programs like Medicaid and SNAP to workforce development, CCX makes access to public services easier with mobile-first solutions.
Right now, the organization is looking for a Head of Product at the Director level—someone who can lead the vision and strategy for user-centered software products.
Job Summary
As Head of Product, you'll be responsible for building and scaling solutions for health and human services programs like Medicaid, SNAP, and TANF.
Your main job is to create effective digital systems for both government employees and everyday citizens. This role is ideal for people passionate about social impact and who have experience designing products for millions of users.
You’ll work on AI/ML models and data-driven strategies, all while keeping federal and state regulations in mind.
Key Responsibilities
Product Vision & Strategy: Develop long-term product roadmaps for programs like Medicaid and SNAP. Lead discovery sessions with government agencies.
User Research: Collaborate with consumers, caseworkers, and agency administrators to conduct both qualitative and quantitative research for better journey mapping.
Regulatory Alignment: Understand federal and state regulations (CMS guidance, eligibility rules) and translate them into clear technical requirements.
AI/ML Development: Oversee the training and deployment of ethical, compliant AI systems for chatbots, outreach automation, and eligibility analytics.
Social Impact: Set metrics that track real-world changes in service access and user engagement.
Team Leadership: Mentor cross-functional teams of engineers, designers, and researchers. Foster a culture of ownership.
Experience & Qualifications
Product Management: At least 5 years of product management and 5 years of user research/design experience.
Safety Net Programs: 3 or more years working with public-benefit systems like SNAP, Medicaid, or TANF.
Government Experience: 2 years working with government, plus a track record of launching products for over 1 million users.
AI Products: Direct experience designing and launching AI-based products is required.
Academic Background: Bachelor’s or Master’s degree in a relevant field.
Skills
Prototyping: Ability to create prototypes and work hands-on with data analytics.
Communication: Strong executive presentation skills and experience leading cross-functional teams.
Systems Thinking: Skill in balancing policy, operations, and technology.
Adaptability: Ability to excel in fast-changing, ambiguous environments.
Salary & Location
Location: California, United States (On-site/Hybrid options based on company policy).
Compensation: Competitive salary package based on role seniority and impact.
Apply Now
Working at CommunityCX isn’t just a job—it’s joining a mission. If you want to make life easier for citizens through technology, and you’re ready to tackle innovative solutions in a regulated environment, apply now. Submit your application via the official website or LinkedIn portal.
Conclusion
Driving change in government systems has always been tough, but technology makes it possible. CommunityCX gives you a platform to impact millions of lives.
If you’re data-driven and social impact is your priority, this Director-level role could be a major turning point in your career.
